When you make a booking via this website, we need to collect information about you to process the transaction and book your travel services. This information includes, but is not limited to, details such as your name, your contact details (email, phone, fax) and your credit card details. When you submit a request via our email support forms, we also collect your name and email so that we may respond to your request or query as quickly as possible.

When you book using this website and submit a booking request, we use the collected information in several ways:

In addition, your email address is collected to send you an email message with your confirmation invoice. If you have requested to join our mailing list you will occasionally receive updates from us about special offers, newsletters and any changes to the website. We never sell your details onto third parties, and you can opt out of these mailing whenever you want by clicking on the appropriate link.

We disclose your information to third parties (such as our hotels) only for the purpose of completing your booking with us and for the associated administration.

This web site contains links to other websites. Please note that when you click on one of these links, you are ‘clicking’ to another website. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

You can un-subscribe from our newsletter at any time by following the instructions at the bottom of the newsletter.

This policy may be revised from time to time, as new features are added to the site or the legislation changes. Please check back periodically for updates and additions. If you have any concerns or queries about our Privacy Policy or would like more information, please email privacy@cityhotelsdirect.co.uk